1. PURPOSE

This Consumer Delivery Fee Policy establishes the conditions applicable to deliveries made through the Uber Direct logistics network, integrated into the Online Store and SQV Mobile App.

The purpose is to ensure transparency regarding the delivery costs borne by the end consumer, including the applicable VAT at the legal rate of 23%.

2. SCOPE OF APPLICATION

This policy applies to orders placed through:

• Online Store
• Android App
• iOS App

when the delivery service carried out through Uber Direct is selected.

3. COVERAGE AREA

Deliveries are available within the coverage area defined for each establishment.

The maximum delivery distance is 10 km, calculated based on the route estimated by Uber Direct at the time the delivery is requested.

The actual availability of the service may vary according to:

• Location of the delivery address
• Courier availability
• Zone and operational coverage
• Opening hours
• Uber Direct operational conditions

Delivery availability will be validated at the time of the order.

4. DELIVERY FEE CALCULATION

The delivery fee is automatically determined according to the estimated route distance between the establishment and the address provided by the consumer.

The delivery amount will be shown to the consumer before confirmation and payment of the order.

For the purposes of this policy, the values applied correspond to the tier of less than 2,000 trips per month.

All values shown in the table below already include VAT at the legal rate of 23%.

5. CONSUMER DELIVERY FEE TABLE

VAT included at the legal rate of 23%.

The distance used to determine the fee corresponds to the estimated route, not necessarily the straight-line distance between the establishment and the consumer.

The final delivery amount must be validated at the time of the order through the calculation provided by the delivery service.

6. CHANGE OF DELIVERY ADDRESS

After the order is confirmed, any change of delivery address requested by the customer will be subject to the operational availability of the service.

If the change is possible and implies a new route or additional cost, the consumer must be informed of the respective amount.

7. UNCOMPLETED DELIVERY

If a delivery cannot be completed for reasons attributable to the consumer, namely:

• Incorrect or incomplete address
• Invalid phone contact
• Absence of the recipient
• Inability to access the delivery location
• No response to contact attempts

a new delivery attempt may be subject to a new delivery fee.

8. WEIGHT AND DELIVERY LIMITATIONS

The maximum expected weight is 11 kg per delivery.

Orders exceeding this limit may not be accepted as a single delivery.

When necessary, it may be required to split the order into multiple deliveries, with any additional cost subject to prior communication to the consumer.

9. CANCELLATIONS AND REFUNDS

If an order is cancelled before pickup by the courier, any refund of the delivery fee will depend on the status of the delivery service request.

After the order has been picked up by the courier, the delivery fee may not be refundable when the logistics service has already been initiated or provided.

When the cancellation results from an operational error attributable to the establishment or the platform and the delivery is not carried out, the corresponding refund conditions will apply.

The legally recognized rights of the consumer remain applicable.

10. CONSUMER RESPONSIBILITY

The consumer is responsible for:

• Providing a complete and correct address
• Providing a valid phone contact
• Confirming the details before completing the order
• Being available to receive the order
• Ensuring access to the location indicated for delivery

11. PRICE TRANSPARENCY

The consumer will have access to the delivery fee amount before confirming the purchase.

All prices shown in this policy and in the order process to the end consumer include VAT at the legal rate of 23%.

No delivery fees will be added to the confirmed amount unless there is a change or additional service requested or accepted by the consumer.

12. LOGISTICS SERVICE

Deliveries covered by this policy use the Uber Direct logistics network, integrated into the digital channels provided by SQV.

Courier availability and delivery execution depend on the coverage, zone, schedule and operational conditions existing at the time of the request.

13. CONTACTS

For clarifications related to an order or delivery, the consumer should contact the establishment directly through the contact channels made available in the Online Store or Mobile App.

14. CHANGES TO THE POLICY

This policy may be updated whenever commercial, operational, technical or legal changes occur.

In case of changes to delivery fees, the values shown to the consumer at the time of order confirmation will apply.

15. EFFECTIVE DATE

This Consumer Delivery Fee Policy takes effect on the date of its publication.